Since the switchboards were replaced with TSPS or other automated solutions, it’s been almost 40 years. VoIP has revolutionized phone systems, routing calls via an internet connection instead of an analogue telephone line. VoIP converts your agent’s voice to a digital signal. It is also much more affordable than traditional phone systems.
Templates for Putting the Customer First
VoIP Call Centers are more affordable and offer better features. These services include voicemail, three-way calling, and video conferencing so that you can interact with customers face-to-face. They are easy to install, and many have integrations that can be used with different CRMs and helpdesks.
Take a look below at the top VoIP phone systems for businesses.
RingCentral
RingCentral is a contact centre used by both customer service and sales teams. You can use it to route inbound calls using skill-based routing. It also has outbound capabilities to enable your team to provide proactive service. Ring Central has an Omnichannel Inbox that allows agents to manage calls from multiple channels through one interface.
Nextiva
Nextiva provides a full suite of communication tools, including a business telephone system. Nextiva gives your team access to many features, including unlimited calling and call queues. There’s also a voicemail-to-email option that automatically transcribes voicemails into text messages for agents.
Circle Loop
Circle Loop, a next-generation cloud-based phone system, not only replaces your existing business phone provider but also serves as a hub for all your customer service apps.
This system has a built-in conference call feature. Circle Loop offers a free service built right into its platform, so you don’t have to install a third-party app. This can be costly and time-consuming. Circle Loop does not charge premium rates so you can add external participants without additional charges.
UberConference
UberConference is a great solution for businesses that want to link their phone system to their CRM. UberConference is easy to install and allows you to call your contacts or schedule meetings from your CRM interface. Once an interaction has been scheduled, UberConference can send confirmation emails.
Call Hippo
CallHippo is an excellent option for businesses looking to get their first phone system. It offers basic features such as call transferring, voicemail and conference, and “smartphone forwarding”, allowing users to forward an inbound call to another number. CallHippo also offers fun and upbeat music to enhance the customer experience.
Air call
Aircall, a cloud-based phone service, integrates well with most CRMs. You can create toll-free numbers by using your local area code. It also supports international calling. The interactive voice response system guides customers to the best service team for their problems.
Just Call
JustCall makes it simple for customers to switch their phone provider to the new provider with just a few clicks. JustCall allows you to keep your current phone number active, and the customer service team will connect it with your account free of charge. JustCall offers custom numbers so that you can spell your company name and leave a memorable message.
Jive
Jive is a simple-to-use phone system that can be installed in hours. The interface allows agents to log out and log in with one touch. Jive offers agents queued information so that they can respond to calls. This includes call waiting time, the origin of the call queue, and contact information from your CRM.
Voice Shot
VoiceShot, a virtual cloud-based phone service designed to support customer support customers, can be used by you to arm your customer services team. VoiceShot offers outbound voice broadcasting, urgent updates and text messaging that you can use to provide a pleasant support experience. The VoiceShot API makes it easy to integrate VoiceShot into your website and CRM.
Cloud Talk
Some businesses have unique call centre operations. It would help if you had flexible software you could customize. CloudTalk makes it easy to personalize the features of your call centre. You can also create a five-digit phone number that customers can dial quickly. You can personalize your automated greetings or play music depending on where the customer is (on hold, in a queue, off-hours).