Most new strategies, processes and services are created to make customers’ lives easier and make their journeys as smooth as possible. This goal is easily achieved with the help of tech advances. Every industry is looking for new ways to improve services in this modern age. Technology has opened up new opportunities that weren’t there before.
What is VoIP?
VoIP allows you to make calls using a broadband internet connection instead of a traditional analogue telephone line. VoIP converts your voice into digital signals that are transmitted over the internet. It uses the internet, so you don’t have to use a phone for the voice call.
VoIP calls can be made from VoIP phones, computers or adapters. The digital signal can be sent straight to another VoIP phone or computer if contacting an analogue phone. Wireless calls can be made via WiFi.
VoIP has many advantages over traditional phone services. These are the three main reasons you should consider using a VoIP phone system:
Lower Cost
Verizon offers a traditional unlimited mobile plan that costs between $40 and $60 per month for four lines. A home phone plan for landline phones starts at $79.99 per month. Business VoIP plans start at $35 per month for up to ten lines and as low as $25 for 21+ lines.
It is easy to see the price difference between an analogue phone plan or VoIP phone service. This reduction in communications costs has prompted many companies to make the switch.
VoIP is often free or very affordable. You can probably find and use free VoIP services if you have a computer with a microphone, speaker, and WiFi.
More Features
VoIP phone service includes all the features of a traditional phone plan, including voicemail, caller ID and call forwarding. It also offers three-way calling, voicemail, caller identification, call forwarding, call forwarding, and many other features. It also offers additional features such as connecting to other devices or computers. Employees can make and receive calls, listen to voicemails, and take and make calls right from their tablet, computer, or laptop.
Video calls
Skype’s 2003 founding made VoIP a hugely popular technology. You can use this app to make phone calls, video conferences and send instant messages. These services are revolutionary and an important aspect of VoIP.
You now know the top reasons to switch from a traditional phone plan to VoIP phone service. Check out these VoIP service providers to help you choose the right option for your company.
VoIP Call Center Software
RingCentral Office(r)
RingCentral provides all the top VoIP features in a single, affordable product. You can fax, video conferencing, conferencing and call logs. It also offers instant messaging. RingCentral is a top-rated business tool because it offers unlimited calling and conferencing and artificial intelligence integrations.
An annual plan for $34.99 per month is the most popular. It includes unlimited users, 50 video calls, and 2,500 minutes of toll-free calling.
Nextiva Enterprise Cloud Voice VoIP
Nextiva provides mobile and desktop apps, auto attendants, call management and reporting/analytics. You can also make HD-video calls and screen share from your private, secure conference bridge. Nextiva consolidates company communications onto a single platform, allowing sales, marketing and support teams to remain on the same page.
A monthly plan starts at $20.95 and is the most popular.
8x8X Series
8×8 X series is one cloud solution that allows voice meetings, collaboration, and call centres. Advanced features include extension dialling, call recording, faxing and web conferencing. It has a global reach in 47 countries and allows for an international service that is more cohesive. The 8×8 XSeries Cloud Service products are easy to set up and allow you to use your phone, computer, or mobile phone.
The most popular plan is X Series X4, at $48 per month per person, offering unlimited calling and HD voice, Team messaging, and up to 100 participants in video conferencing and analytics.
Vonage(r) Business Cloud
Vonage is a unified communication platform that allows you to connect with customers through voice, text messaging and chat. The mobile app allows you to transfer files between your desktop and mobile device. VonageFlow allows instant messaging, file sharing, and texting on one platform. Vonage also offers SD-WAN. This provides additional bandwidth that can be used to maintain a strong connection even during busy seasons.
The most popular plan costs $27.99 monthly for 5-19 lines. It is ideal for traditional work environments. Unlimited calling and texting, VonageFlow up to 100 persons, and a multi-level attendant is all included.
VirtualPBX
VirtualPBX has customizable plans to fit any size of business, no matter how many employees. You can view the status of your team members at any time by using the Real-Time Monitor. Features include auto attendant, call groups, custom greetings and ring groups. Hot desking and 4G LTE mobile faxing are some special features that “Dash” offers. This allows you to keep connected even when you’re moving between workstations.
A monthly plan for $26.99 per user per year is the most popular. It includes 2,500 minutes toll-free, two phone numbers, one voicemail per user and many other benefits.
Dialpad
Dialpad offers “voice intelligence”, a sentiment analytics tool that runs in the background while you are on the phone. The tool analyzes customer interactions using speech recognition, machine learning and real-time coaching. Dialpad automatically creates a to-do list, answers recurring questions and detects trends over time as you speak.