Do you remember when companies transferred calls manually to a switchboard?
Since the switchboards were replaced with TSPS or other automated solutions, it’s been almost 40 years. VoIP has revolutionized phone systems, routing calls via an internet connection instead of an analog telephone line. VoIP converts your agent’s voice to a digital signal. It is also much more affordable than traditional phone systems.
VoIP Call Centers are more affordable and offer better features. These services include voicemail, three-way calling, and video conferencing so that you can interact with customers face-to-face. They are easy to install, and many of them have integrations that can be used with different CRMs and helpdesks.
Best VoIP Phone Service For Business
RingCentral
Price: Pricing is available upon request
RingCentral is a contact center that both customer service and sales teams can use. You can use it to route inbound calls using skill-based routing. It also has outbound capabilities to enable your team to provide proactive service. Ring Central has an Omnichannel Inbox that allows agents to manage calls from multiple channels through one interface.
Nextiva
Price Essential Plan: $20/month, $21/month Professional Plan, $28/user/month Enterprise Plan
Nextiva provides a full suite of communication tools, including a business telephone system. Nextiva gives your team access to many features, including unlimited calling and call queues. There’s also a voicemail-to email option that automatically transcribes voicemails into text messages for agents.
Circle Loop
Price: 5P/month Pay As You Go Plan Unlimited Plan: 15P/month
Circle Loop, a next-generation cloud-based phone system, not only replaces your existing business phone provider but also serves as a hub for all your customer service apps.
This system has a built-in conference call feature. Circle Loop offers a free service built right into its platform, so you don’t have to install a third-party app. This can be costly and time-consuming. Circle Loop does not charge premium rates so you can add external participants without additional charges.
UberConference
Prices: Starts Free, 15$/month Business Plans
UberConference is a great solution for businesses that want to link their phone system to their CRM. UberConference is easy to install and allows you to call your contacts or schedule meetings from your CRM interface. Once an interaction has been scheduled, UberConference can send confirmation emails.
CallHippo
Prices: Starts free, $10/user/month Bronze Plan, $18/user/month Silver Plan, $30/user/month platinum Plan
CallHippo is an excellent option for businesses looking to get their first phone system. It offers basic features such as call transferring, voicemail and conference, and “smart phone forwarding”, which allows users to forward an inbound call to another number. CallHippo also offers fun and upbeat music to enhance the customer experience.
Aircall
Pricing: $40/month Essential Plan, $70/month Professional Plan, $85/month Custom Plan
Aircall, a cloud-based phone service, integrates well with most CRMs. You can create toll-free numbers by using your local area code. It also supports international calling. The interactive voice response system guides customers to the best service team for their problems.
JustCall
Price: $25/month Standard Plan, $50/user/month Premium Plan
JustCall makes it simple for customers to switch their phone provider to the new one with its easy-to-use service. JustCall allows you to keep your current phone number active, and the customer service team will connect it with your account free of charge. JustCall offers custom numbers so that you can spell your company name and leave a memorable message.