To make customers’ lives easier and the customer journey more enjoyable, many new strategies, processes, and services are created. This is a goal that can be easily achieved with the help of tech advances. Every industry is always looking for new ways to improve services in this modern age. Technology has opened up new opportunities that weren’t there before.
It’s not surprising that customer service has also adapted to new technology. Voice over Internet Protocol (VoIP) is a specific customer support technology introduced over the past decade. Because of the unique benefits VoIP can offer a customer service department, VoIP call center phones continue to gain popularity.
What is VoIP?
VoIP allows you to make calls using a broadband internet connection instead of a traditional analogue telephone line. VoIP converts your voice into digital signals that are transmitted over the internet. It uses the internet, so you don’t have to use a phone for the voice call.
VoIP calls can be made from VoIP phones, computers or adapters. If contacting an analogue phone, the digital signal can be sent straight to another VoIP phone or computer. Wireless calls can be made via WiFi.
VoIP Phone System for Call Centers
VoIP call center phone systems are VoIP calling softwares that can handle all the calls of a call center. VoIP technology connects customers with companies via broadband internet, rather than traditional analog telephone lines. These systems allow organizations to manage large numbers of calls and distribute them to their customer service teams.
VoIP has many advantages over traditional phone services. These are the three main reasons you should consider using VoIP to call your local VoIP call center.
Lower Cost
Verizon offers a traditional unlimited mobile plan that costs between $40 and $60 per month for four lines. A home phone plan for landlines starts at $79.99 per monthly. Business VoIP plans start at $35 per month for up to ten lines, and as low as $25 for up to 21 lines.
It is easy to see the price difference between an analog phone plan or VoIP phone service. This reduction in communications costs has prompted many companies to make the switch.
VoIP is often free or very affordable. You can probably find and use free VoIP services as long as you have a computer with a microphone, speaker, and WiFi.
More Features
VoIP phone service includes all the features of a traditional phone plan, including voicemail, caller ID and call forwarding. It also offers three-way calling, voicemail, caller identification, call forwarding and call forwarding. It also offers additional features such as the ability to connect to other devices or computers. Employees can make and receive calls, listen to voicemails, and take or make calls right from their tablet, computer, or laptop.
Video calls
Skype’s 2003 founding made VoIP a hugely popular technology. You can use this app to make phone calls, video conferences and send instant messages. These services are revolutionary and an important aspect of VoIP.
You now know the top reasons to switch from a traditional phone plan and to VoIP phone service. Check out these VoIP service providers to help you choose the right option for your company.
VoIP Call Center Software
RingCentral Office
RingCentral provides all the top VoIP features in a single, affordable product. You can fax, video conferencing, conferencing and call logs. It also offers instant messaging. RingCentral is a top-rated business tool because it offers unlimited calling and conferencing, as well as artificial intelligence integrations.
An annual plan for $34.99 per Month is the most popular. It includes unlimited users, 50 video calls, and 2,500 minutes of toll-free calling.
Nextiva Enterprise Cloud Voice VoIP
Nextiva provides mobile and desktop apps as well as auto attendants, call management and reporting/analytics. You can also make HD-video calls and screen share from your own private, secure conference bridge. Nextiva consolidates company communications onto a single platform, allowing sales, marketing and support teams to remain on the same page.
A monthly plan starts at $20.95 and is the most popular.
8x8X Series
8×8 X series is one cloud solution that allows voice meetings, collaboration, and call centers. Advanced features include extension dialing, call recording, call recording, faxing and web conferencing. It has global reach in 47 countries and allows for an international service that is more cohesive. The 8×8 XSeries Cloud Service products are easy to set up and allow you to use your phone, computer, or mobile phone.
The most popular plan is X Series X4, at $48 per month per person, which offers unlimited calling and HD voice, Team messaging, unlimited calling, HD Voice, Unlimited Calling, and up to 100 participants in video conferencing and analytics.